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Alternatives

A Zendesk alternative with your social media built in

Tickets on every channel, teams and routing, service targets, macros, a help centre and AI help, in the same place where your team plans and publishes every brand’s posts.

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Facts about Hivenza only. Check each tool’s own site for its prices and features.

Moving from Zendesk

  1. Bring your Zendesk over
  2. Connect your channels
  3. Invite the team

The help desk, and the brand around it

What Hivenza’s desk does, and on which plan.

  • Tickets everywhere

    Comments, chats, email, DMs and WhatsApp as numbered tickets.

  • Teams and routing

    Queues, skills and capacity (Pro); supervisor tools on Enterprise.

  • Service targets

    First reply, next reply and resolution in business hours (Pro).

  • Workflows

    A visual builder for automations and campaigns on every channel (Pro).

  • Help centre

    Articles, a request form, a customer portal and a case status page.

  • AI agent

    Answers from your knowledge (Free and Starter: 50 AI conversations in all; Pro and up: monthly AI credits) and acts on your systems through procedures (Starter and up).

  • Quality

    Plain-language checks on every conversation, and AI monitors (Pro).

  • Customer details

    Shopify, WooCommerce or your system beside each ticket; HubSpot and Salesforce on Agency.

  • Security

    A tamper-evident activity log, a sandbox; single sign-on, SCIM and WhatsApp calls on Enterprise.

  • And social media

    Planning, publishing and analytics in the same place.

Their public prices

Read on Zendesk’s own pricing pages on 22 October 2026, in US dollars, before tax. They change: check theirs today.

Their public prices
PlanBilled yearlyper agent a monthBilled monthlyper agent a month
Support Team$19$25
Suite Team$55$69
Suite Professional$115$149
Suite EnterpriseNot shownNot shownContact sales.

AI agents are charged per automated resolution: $1.50 each when committed, $2.00 pay-as-you-go. A resolution is a request the AI agent resolved without a person. The plans include 5 or 10 a month per agent.

Copilot is $50 per agent a month billed yearly, and can be added from Professional.

Light agents are an add-on on Suite Team and Suite Professional; its price wasn’t on the page.

Where it was read: www.zendesk.com/pricing/. Check each price on their page before you decide.

Zendesk against Hivenza, in numbers

Put in your team and your AI volume. It adds up the published prices of both, nothing else.

Billing

Zendesk

Support Team

  • 5 agents$95
  • AI beyond what is included (475)$950

Total$1,045 a month

Loading Hivenza’s prices…

  • This compares prices, not features: check what each plan includes before you choose.
  • Hivenza’s plans are per workspace; Enterprise is per agent, from ten, billed yearly.

Moving over in an afternoon

  1. 1

    Start free

    Make a workspace and a brand. The free plan needs no card.

  2. 2

    Bring your Zendesk over

    In Settings, Move to Hivenza: paste your Zendesk keys (sealed, never shown again), see a dry run, then bring over contacts, tickets with every message and note, and your help-centre articles. Nothing is emailed to anyone.

  3. 3

    Connect your channels

    Forward your support email, then connect your social accounts, the website chat and WhatsApp, each through its official login.

  4. 4

    Set up the desk

    Teams, business hours, service targets and macros, then invite the team with a role each.

An honest fit

Hivenza fits if

  • Many of your customers reach you through social media, chat and WhatsApp
  • The same people answer customers and run the brand’s social media
  • You manage several brands or clients
  • You’d rather pay in your own currency

Another tool may fit better if

  • You need phone lines and IVR in the same desk (Hivenza calls are WhatsApp calls)
  • You need a large marketplace of ready-made integrations

We’d rather you pick the right tool than the wrong one.

Questions

Can Hivenza handle our email support?

Yes. Forward your support address and each email becomes a ticket, threaded with CC and attachments, answered from your own address once your domain is verified.

Is there a help centre?

Yes, on every plan, Free included, with a request form and a customer portal from Starter; at your own address from Pro.

Does it have SLAs?

Yes, service targets for first reply, next reply and resolution in business hours, with alerts and escalation, on Pro.

Can we bring our Zendesk tickets over?

Yes. In Settings, Move to Hivenza reads your Zendesk with an agent’s email and an API token: users and organisations, every ticket with its comments, private notes and attachments, groups, custom fields, help-centre articles in English and French, and macros. A dry run comes first, nothing is emailed to anyone, and new tickets can keep coming until switch day.

How much does it cost?

There is a free plan, then Starter, Pro and Agency, in local currency in many countries. See the pricing page; the prices Zendesk publishes are listed above, read on its own pages on the date shown.

More comparisons

How to compare any tool

Bring your help desk and your brand together

A golden honeycomb holding small photographs of social media posts