Alternatives
A Freshdesk alternative for teams that also run social media
One workspace for answering customers and running the brand: tickets from every channel, service targets and macros, and the posts that start those conversations planned beside them.
Get startedFacts about Hivenza only. Check each tool’s own site for its prices and features.
Moving from Freshdesk
- Bring your Freshdesk over
- Connect your channels
- Invite the team
Support and social, together
What Hivenza’s desk does, and on which plan.
Tickets everywhere
Comments, chats, email, DMs and WhatsApp as numbered tickets.
Teams and routing
Queues, skills and capacity (Pro); supervisor tools on Enterprise.
Service targets
First reply, next reply and resolution in business hours (Pro).
Workflows
A visual builder for automations and campaigns on every channel (Pro).
Help centre
Articles, a request form, a customer portal and a case status page.
AI agent
Answers from your knowledge (Free and Starter: 50 AI conversations in all; Pro and up: monthly AI credits) and acts on your systems through procedures (Starter and up).
Quality
Plain-language checks on every conversation, and AI monitors (Pro).
Customer details
Shopify, WooCommerce or your system beside each ticket; HubSpot and Salesforce on Agency.
Security
A tamper-evident activity log, a sandbox; single sign-on, SCIM and WhatsApp calls on Enterprise.
And social media
Planning, publishing and analytics in the same place.
Tickets everywhere
Comments, chats, email, DMs and WhatsApp as numbered tickets.
Teams and routing
Queues, skills and capacity (Pro); supervisor tools on Enterprise.
Service targets
First reply, next reply and resolution in business hours (Pro).
Workflows
A visual builder for automations and campaigns on every channel (Pro).
Help centre
Articles, a request form, a customer portal and a case status page.
AI agent
Answers from your knowledge (Free and Starter: 50 AI conversations in all; Pro and up: monthly AI credits) and acts on your systems through procedures (Starter and up).
Quality
Plain-language checks on every conversation, and AI monitors (Pro).
Customer details
Shopify, WooCommerce or your system beside each ticket; HubSpot and Salesforce on Agency.
Security
A tamper-evident activity log, a sandbox; single sign-on, SCIM and WhatsApp calls on Enterprise.
And social media
Planning, publishing and analytics in the same place.
Their public prices
Read on Freshdesk’s own pricing pages on 22 October 2026, in US dollars, before tax. They change: check theirs today.
| Plan | Billed yearlyper agent a month | Billed monthlyper agent a month | |
|---|---|---|---|
| Growth | $19 | $23 | |
| Pro | $55 | $66 | |
| Enterprise | $89 | $107 |
Freddy AI Agent: the first 500 sessions are included once for the account, not every month, then $49 per 100 sessions. A session is one interaction between a customer and the AI agent; an email session is a 72-hour window.
Freddy AI Copilot is $29 per agent a month billed yearly, $35 billed monthly, on Pro and Enterprise.
The page did not show a free plan when it was read.
Where it was read: www.freshworks.com/freshdesk/pricing/. Check each price on their page before you decide.
Freshdesk against Hivenza, in numbers
Put in your team and your AI volume. It adds up the published prices of both, nothing else.
Freshdesk
Growth
- 5 agents$95
- AI beyond what is included (500)$245
Total$340 a month
Loading Hivenza’s prices…
- This compares prices, not features: check what each plan includes before you choose.
- Hivenza’s plans are per workspace; Enterprise is per agent, from ten, billed yearly.
Moving over in an afternoon
- 1
Start free
Make a workspace and a brand. The free plan needs no card.
- 2
Bring your Freshdesk over
In Settings, Move to Hivenza: paste your Freshdesk keys (sealed, never shown again), see a dry run, then bring over contacts, tickets with every message and note, and your help-centre articles. Nothing is emailed to anyone.
- 3
Connect your channels
Forward your support email, then connect your social accounts, the website chat and WhatsApp, each through its official login.
- 4
Set up the desk
Teams, business hours, service targets and macros, then invite the team with a role each.
An honest fit
Hivenza fits if
- Your customers write in comments, DMs, WhatsApp and your website chat
- You want the support desk and the social media calendar in one tool
- You want an AI agent that answers only from your own knowledge and acts only through procedures you approve
- You’d rather pay in your own currency
Another tool may fit better if
- You need phone lines and IVR in the same desk (Hivenza calls are WhatsApp calls)
- You need IT service management (assets, changes, incidents across departments)
We’d rather you pick the right tool than the wrong one.
Questions
Can we keep our ticket history?
Yes. In Settings, Move to Hivenza reads your Freshdesk with an API key: contacts, companies, every ticket with its replies and private notes, groups, custom fields, knowledge-base articles and canned responses. A dry run comes first, nothing is emailed to anyone, and new tickets can keep coming until switch day. Every ticket in Hivenza can be exported at any time.
Can different teams handle different tickets?
Yes, with teams, queues and automatic assignment on Pro.
Is there an app for agents?
Yes. Tickets, their states and service targets are in the Hivenza app for iPhone and Android.
How much does it cost?
A free plan, then Starter, Pro and Agency, in local currency in many countries. The prices Freshdesk publishes are listed above, read on its own pages on the date shown.
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Answer customers and run the brand from one place
