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Alternatives

A Callbell alternative that also plans your posts

Chats from WhatsApp, Instagram, Messenger and your website in one shared inbox, answered by menus, an AI agent and your team, beside the calendar where your posts are planned.

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Facts about Hivenza only. Check each tool’s own site for its prices and features.

Moving from Callbell

  1. Connect your channels
  2. Bring your contacts
  3. Invite the team

Conversations and posts, together

What a team answering customers gets in Hivenza, and on which plan.

  • One inbox

    Comments from Starter; Instagram, Messenger and Telegram messages from Pro; your WhatsApp Business number on Agency.

  • Website chat

    A live chat on your own site with one line of code, answered from the same inbox (Free).

  • Chatbot menus

    Numbered choices that answer common questions and route chats to a teammate, with no AI to pay for (Pro).

  • AI agent

    Answers chats from your own words and pages, day and night or after hours, and hands over to a person (Free and Starter: 50 AI conversations in all; Pro and up: monthly AI credits).

  • Contact profiles

    One profile per person across channels, with fields, tags, notes and spreadsheet import (every plan; Free keeps up to 500 contacts).

  • Posts

    Plan, approve and publish to 11 networks, and read the results, in the same workspace.

Moving over in an afternoon

  1. 1

    Start free

    Make a workspace and a brand. The free plan needs no card.

  2. 2

    Connect channels

    Instagram, Facebook, Telegram and your WhatsApp Business number, each through its official login.

  3. 3

    Add the website chat

    Paste one line of code on your site, and set up your menu and AI agent.

  4. 4

    Bring your contacts

    Import a spreadsheet from the template, then invite the team with a role per brand.

An honest fit

Hivenza fits if

  • The same team answers customers and plans the brand’s posts
  • You want a website chat in the same inbox as your social messages
  • You want an AI agent that answers only from your own knowledge and acts only through procedures you approve
  • You’d rather pay in your own currency

Another tool may fit better if

  • Most of your work is WhatsApp broadcasts and campaigns at scale
  • You need a phone number per agent or calling
  • You don’t publish on social media at all

We’d rather you pick the right tool than the wrong one.

Questions

Which plan do I need for WhatsApp?

The Agency plan connects your WhatsApp Business number to the inbox. The website chat comes with every plan, Free included, and Instagram, Messenger and Telegram messages with Pro.

Can it answer chats automatically?

Yes: chatbot menus (Pro) answer common questions, and the AI agent, with Free and Starter: 50 AI conversations in all; Pro and up: monthly AI credits, answers from your own knowledge and acts through procedures you write, handing over when it can’t help.

Can I bring my contacts?

Yes. Import a spreadsheet of contacts from the template; people are matched by phone or email. Free keeps up to 500 contacts.

More comparisons

How to compare any tool

Answer every chat and plan every post from one place

A golden honeycomb holding small photographs of social media posts