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Alternatives

An Intercom alternative built around social media

Your website chat answered from the same inbox as Instagram, Messenger and WhatsApp, with a help centre, an AI agent and menus in front, and the posts that start those conversations planned in the same place.

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Facts about Hivenza only. Check each tool’s own site for its prices and features.

Moving from Intercom

  1. Add the chat to your site
  2. Teach the AI agent
  3. Invite the team

Chat where your customers already are

What Hivenza puts around the website chat, and on which plan.

  • Website chat

    Live answers, typing and “seen”, photos and PDFs, follow-up by email, and customers signed in on your site, verified by your server (Free). Who is on the site now (Starter). Proactive messages on the pages you pick (Pro).

  • Help centre

    Articles in topics, public or internal, in English and French, searched from the chat, with every change kept. In your colour on every plan, Free included (up to 10 articles), at help.yourbrand.com from Pro.

  • Social messages

    Instagram, Messenger, Telegram and more from Pro, and your WhatsApp Business number on Agency, in the same inbox.

  • AI agent

    Answers from your knowledge (your words, files, whole websites and the help centre), takes actions in your systems through procedures you write, checks who the customer is first, and hands over to the people you choose. Free and Starter: 50 AI conversations in all; Pro and up: one AI credit per answer delivered, from monthly credits, with a daily cap.

  • Workflows and campaigns

    A visual builder for automations started by events from your site or app, with branches, waits, goals and A/B splits, and campaigns across email, website chat, push and WhatsApp (Pro).

  • Chatbot menus

    Numbered choices that answer and route chats before anyone opens the inbox (Pro).

  • Comments too

    Comments and reviews from every network that shares them, and the AI’s reading of a post’s comments (Pro).

  • Webhooks

    Events to Zapier, Make, n8n or your own code as they happen (Pro).

Their public prices

Read on Intercom’s own pricing pages on 22 October 2026, in US dollars, before tax. They change: check theirs today.

Their public prices
PlanBilled yearlyper agent a monthBilled monthlyper agent a month
Essential$29$39
Advanced$85$99Includes 20 free Lite seats.
Expert$132$139Includes 50 free Lite seats.

Fin: $0.99 per outcome, charged once per conversation; nothing if it can’t answer or the customer asks for a person.

Intercom may show lower prices to new customers: check theirs today. One full seat at least. A minimum monthly commitment applies to Fin on another helpdesk; the page gives only an example (50 outcomes).

Copilot is $29 per agent a month billed yearly, $35 billed monthly. Proactive Support Plus starts at $99 per workspace a month.

WhatsApp, SMS, bulk email and phone are billed by use and vary by region: not shown on the page.

Where it was read: www.intercom.com/pricing. Check each price on their page before you decide.

Intercom against Hivenza, in numbers

Put in your team and your AI volume. It adds up the published prices of both, nothing else.

Billing

Intercom

Essential

  • 5 agents$145
  • AI beyond what is included (500)$495

Total$640 a month

Loading Hivenza’s prices…

  • This compares prices, not features: check what each plan includes before you choose.
  • Hivenza’s plans are per workspace; Enterprise is per agent, from ten, billed yearly.

Moving over in an afternoon

  1. 1

    Start free

    Make a workspace and a brand. The free plan needs no card.

  2. 2

    Add the chat

    Pick your colour and greeting, then paste one line of code on your site (Free).

  3. 3

    Write your help centre

    Bring your most-asked answers over as articles; the chat searches them and the AI agent reads them, then test the agent before switching it on.

  4. 4

    Connect the rest

    Instagram, Facebook, Telegram and WhatsApp in the same inbox, and invite the team.

The step-by-step guide to moving from Intercom

An honest fit

Hivenza fits if

  • Most of your customers reach you through social media and your website
  • The same team answers chats and runs the brand’s social media
  • You want an AI agent that answers only from your own knowledge and acts only through procedures you approve
  • You’d rather pay in your own currency

Another tool may fit better if

  • You need product tours and tooltips inside your software
  • You need phone lines and IVR in the same desk (Hivenza calls are WhatsApp calls)

We’d rather you pick the right tool than the wrong one.

Questions

How is the AI agent charged?

One AI credit per answer that reaches the customer, from the credits that come with Pro and Agency each month, with a daily cap you set. Free and Starter have 50 AI conversations in all instead: Free then hands chats to your team, Starter uses credit packs. Check Intercom’s own site for its prices.

Is there a help centre?

Yes, on every plan, Free included: articles in topics, in English and French, public or internal, searched from the website chat and read by the AI agent. On Pro it can live at your own address, like help.yourbrand.com.

Can the chat carry only my brand?

On Agency, yes. On other plans it shows “Powered by Hivenza”.

Does it work on my site?

On any site where you can add a line of code: WordPress, Shopify, Wix, Webflow, Squarespace, Google Tag Manager or your own.

More comparisons

How to compare any tool

Put your website and social chats in one inbox

A golden honeycomb holding small photographs of social media posts