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Features

An AI agent that remembers each customer

What past conversations established, such as preferences and open matters, is kept per customer and shown to the AI agent. A returning customer doesn’t have to explain everything again.

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With the AI agent, on Pro and above. Memory is off until the brand turns it on.

A support agent reading a suggested answer beside a conversation

How a memory is made

  1. 1

    A conversation ends

    What was settled is noted for that customer.

  2. 2

    It is kept on their profile

    Preferences and open matters sit with the contact.

  3. 3

    The agent reads it

    The next time they write, the AI agent starts with it.

  4. 4

    You stay in control

    You set how long it is kept, from 30 days to 2 years.

What you control

A memory belongs to a customer, and your rules decide what happens to it.

Per customer
Kept on the contact’s profile, not shared with other customers.
Preferences and open matters
The things worth knowing next time.
A memory time you set
Choose how long a memory is kept, from 30 days to 2 years.
Seen by your team
The memory is on the profile, so people can read it too.
Erased with the person
When a person’s data is erased, so is their memory.
Pro

With the AI agent

AI memory works with the AI agent, which is on Pro and above. Each answer uses AI credits as before.

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Questions

Does the AI agent remember everything?

It keeps what the conversation settled, such as preferences and open matters, not every word.

Can a customer’s memory be removed?

Yes: memories expire after the time you set (30 days to 2 years), and they are erased with the person’s data.

Does it work on every channel?

It follows the contact, so it works wherever the AI agent answers.

Goes well with

Let returning customers pick up where they left off

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